Cancellation and Refund Policy

Effective Date: February 17. 2024

At LGT Holidays, we understand that travel plans may change due to unforeseen circumstances. Our cancellation and refund policy ensures transparency and fairness for all our valued customers.

Cancellation Policy

Cancellation by the Customer:

60+ Days Before Departure: 75% of the total booking amount will be refunded.
45-59 Days Before Departure: 50% of the total booking amount will be refunded.
30-44 Days Before Departure: 25% of the total booking amount will be refunded.
Less Than 30 Days Before Departure: No refund.

Note: If the supplier’s cancellation charges exceed the percentage mentioned above, the higher of the two will apply.

No-Show Policy

In case of a no-show, the full booking amount will be forfeited, and no refund will be processed.

Cancellation by LGT Holidays

In rare cases where LGT Holidays must cancel a tour due to unforeseen circumstances (e.g., natural disasters, government restrictions, operational issues), customers will be:

Refund Policy

Refund Process:

Refunds will be processed within 45 business days from the date of cancellation request.
Refunds will be credited using the original mode of payment.
In case of foreign currency transactions, refunds will be processed in Indian Rupees (INR) based on the prevailing exchange rate at the time of refund.

Processing Fees & Additional Charges:

A management fee of 5% will be deducted from the total refundable amount.
Any third-party cancellation charges (e.g., hotels, airlines, local operators) will be deducted before processing the refund.
Refunds for partially utilized services (e.g., early checkout, unused tours) will be subject to the terms and conditions of the service provider.

Important Notes

All cancellation requests must be submitted in writing via email to support@lgtholidays.com.

Cancellation charges apply to the total tour cost, including taxes and service fees.
Non-refundable services (such as visa fees, insurance, and government taxes) will not be eligible for a refund.
Special promotional offers and discounted packages may have unique cancellation policies, which will be communicated at the time of booking.
LGT Holidays reserves the right to amend this policy at any time.

For any queries or assistance, feel free to contact our support team at contact@lgtholidays.com. or visit our official website www.lgtholidays.com.

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About LGT Holidays

LGT Holidays, a brand of LGT Business Connextions Limited (Formerly known as LGT Business Connextions Private Limited), offers you a wide range of curated travel experiences, including customized holidays, corporate tours, group packages, hotel bookings, and visa assistance.